Certified Nursing Assistant (CNA) Practice Exam

When providing care to a resident, which action should a nursing assistant avoid to show sensitivity?

1. Using the resident's preferred name

2. Asking about their well-being

3. Calling the elderly resident Grandma

4. Offering additional assistance

The correct answer is: Calling the elderly resident Grandma

Calling an elderly resident "Grandma" can be seen as disrespectful or patronizing, particularly if the resident does not have a personal connection to the caregiver or prefers to be addressed in a more formal or specific way. Sensitivity in caregiving involves respecting an individual’s identity and preferences, including how they wish to be addressed. Using the resident's preferred name fosters a sense of dignity and personal recognition, while asking about their well-being and offering assistance demonstrates care and attentiveness. Therefore, avoiding informal or overly familiar terms ensures that you honor the resident's individuality and feelings.