Certified Nursing Assistant (CNA) Practice Exam

What should a nursing assistant prioritize when learning how to communicate effectively with clients?

1. Avoiding eye contact to respect privacy

2. Projecting authority in speech

3. Providing personal opinions to engage the clients

4. Listen carefully and speak clearly

The correct answer is: Listen carefully and speak clearly

The choice to prioritize listening carefully and speaking clearly is essential for effective communication with clients. This approach fosters a supportive environment where clients feel heard and understood. Active listening ensures that the assistant fully grasps the client's needs and concerns, while clear speech helps convey information in a way that is easy for clients to comprehend. This mutual understanding ultimately builds trust and rapport, which is crucial in healthcare settings. Establishing clear communication can also help in assessing the client's condition more accurately and providing better care, as it encourages clients to express their thoughts and feelings openly. Ultimately, prioritizing listening and clarity enhances the overall quality of care and client satisfaction.