Certified Nursing Assistant (CNA) Practice Exam

Mr. Trimble, one of the residents, has just told the nursing assistant that he is Secretary of Defense. How should the nursing assistant respond?

1. Disagree with Mr. Trimble

2. Politely listen and change the topic

3. Ask for verification from other staff members

4. Engage Mr. Trimble in a conversation about his experience

The correct answer is: Engage Mr. Trimble in a conversation about his experience

Engaging Mr. Trimble in a conversation about his experience can be beneficial for several reasons. First, it shows respect for his feelings and reality, which is crucial in providing compassionate care. Individuals may express thoughts or beliefs that aren't aligned with reality, particularly in certain situations or conditions such as dementia or delirium. Listening and discussing topics that are important to them can help with communication, build rapport, and improve the therapeutic relationship. By allowing Mr. Trimble to share his experiences, you validate his feelings, which can reduce feelings of anxiety or confusion. Moreover, this approach can give insight into his past experiences, interests, or concerns, which may inform his care. Establishing a connection through conversation can also enhance his mood and lead to a more positive interaction overall.