Certified Nursing Assistant (CNA) Practice Exam

(Blank) is perhaps the most useful communication skill, requiring that you focus your full attention on the speaker.

1. Listening

2. Hand

3. Standard

4. Subjective

The correct answer is: Listening

Listening is indeed the most useful communication skill because it involves actively engaging with the speaker and making a conscious effort to understand their message. When you focus your full attention on the speaker, you not only pick up on the words being said but also on their emotions, tone, and body language, which are all crucial for effective communication. This attentiveness fosters a more trusting and supportive environment, allowing for better interactions in a healthcare setting. By honing your listening skills, you enhance your ability to respond appropriately and compassionately to patients’ needs and concerns.