Certified Nursing Assistant (CNA) Practice Exam

Question: 1 / 400

Mrs. Fisher has expressed frustration at frequently forgetting the nursing assistant's name. How should the nursing assistant respond to this?

"That's okay Mrs. Fisher. We all forget sometimes, my name is Karen"

The response that acknowledges Mrs. Fisher's frustration and offers assistance in a friendly and understanding manner is the most appropriate. By saying, "That's okay Mrs. Fisher. We all forget sometimes, my name is Karen," the nursing assistant normalizes the situation and bridges the connection by introducing herself again. This response not only shows compassion but also reinforces the relationship, making Mrs. Fisher feel more at ease. Additionally, it gently encourages her to remember the nurse's name without putting any pressure or blame on her. Building a rapport is crucial in patient care, and this approach fosters trust and comfort.

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"You should remember names better, Mrs. Fisher"

"Maybe you need to see a doctor, Mrs. Fisher"

"I can't help you, Mrs. Fisher"

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